Christy
Varghese
Mamba Mentality in Data & AI
3+ years of delivering measurable outcomes across IT support, cybersecurity, and augmented reality. Top 76 globally in Meta's SparkAR competition.
“Everything negative—pressure, challenges—is all an opportunity for me to rise.”
— Kobe Bryant
Performance
Concentrix · Technical Support Advisor · Team Captain 2025
Escalation managed: 11.39% · Team Captain 2025 recognition
Projects
Every game has a playbook. These are the plays that defined my career — from rookie moves to championship performances.
TeachAR
🎓Immersive AR learning app for Grade 6–8 students. Deployed across 3 institutions with an 80% success rate. Like a rookie taking the league by storm.
StudyBuddy
🤖AI-powered study assistant using Gemma 4 local LLM with RAG pipeline. Optimized for on-device inference — mastering the basics before the big plays.
Reboot Kerala
📊5-year government mid-day meal data analysis that attracted 4 government organizations. A championship-caliber data play under pressure.
Vita App
🌊Flood alert & safe-haven routing app. Won 1st prize for Best Design Project. Delivering under pressure when lives are on the line.
Experience
From summer league to the starting five — every rep counts. The journey from IT support to IIT Roorkee Data Analytics is the off-season training for the next level.
IIT Roorkee — Data Analytics with AI & Gen AI
CurrentOff-Season Training- Python for analytics, Pandas, NumPy, Machine Learning foundations
- Generative AI, Prompt Engineering, LLMs — building the next-gen skillset
- Power BI, Tableau, Business Intelligence — data visualization mastery
Technical Support Advisor
CurrentTeam Captain 2025- Handled 7,524 interactions (Mar 2025–Apr 2026); analysed trends to reduce resolution time
- 93.07% CSAT across 732 surveys · 94.77% Advisor Recommendation · exceeded team benchmarks
- 12.99-min AHT · 87.03% first-contact resolution · 95.02% Quality Adoption
- Managed 11.39% escalation rate with Tier 2/3 teams; contributed to hiring as Team Captain
User Support Technician
- Managed IT for POS, network infrastructure, and mobile enterprise devices
- Streamlined workflows integrating IT systems to improve data retrieval and efficiency
Hardware Technician
- Coordinated ~60 hardware deployments using Windows, MacOS, ServiceNow, JAMF
- Maintained inventory compliance documentation for ~50% of deployed equipment
- Achieved 80% customer satisfaction through data-driven communication
Augmented Reality Generalist
- Developed AR effects for 6 brands on Instagram and Snapchat — 20% → 35% interaction rates
- Adapted to niche tools (Spark AR, Vuforia, MindAR) and drove product innovation roadmap
User Experience Designer
- Designed UI/UX using Figma and Adobe XD; applied design thinking in cross-functional teams
Shot Chart
Technical skills mapped as hot zones. The brighter the zone, the higher the proficiency.